Frequently Asked Questions

These are temporary files created by the system and will be deleted after sometime.

You may have disabled cookies on your browser. To use IBackup, enable the same on your browser.

If you are using Internet Explorer, go to Tools >Internet Options >Security, click on the button 'Custom Level ...' and enable cookies under the section 'Cookies'.

Cable-based Internet connections usually offer high download speeds and lower upload speeds. The difference between the two could be as high as 10 times. A typical example could be an upload speed of 150Kb/sec, and a download speed of 1.5 Mb/sec.

While the IBackup application usually runs at the maximum speed allowed by the Internet connection, it may vary depending on Internet bottlenecks at various points in the connection.

You can achieve a significantly better performance using the IBackup for Windows application for your backups due to compressed and incremental backups.

DSL/Cable connections vary significantly with different speeds for uploads and downloads. Usually, you will get near peak capacity of your DSL/Cable connection for IBackup uploads and downloads.

Test the upload and download speed at http://www.dslreports.com/speed. Verify it against IBackup's transfer rates.

Please note the test results using DSL reports link are in Kilobits(Kb) and not in Kilobytes(KB). You can compute KB by dividing Kilobits by 8.

IBackup offers many different ways and means for online storage and data access. Depending on your storage and platform, you may choose the right application for your needs.

For Windows 2000 based servers, you may use IBackup for Windows with the Services option to backup your data. You may even use third party backup applications onto a file system on your local network, and then transfer it to IBackup, or backup directly to your IBackup account by network mapping your IBackup account using IBackup Drive. For Unix based servers such as Redhat Linux you may use native FTP application such as gFTP to store data from your servers.

For desktops and laptops, IBackup for Windows standard version can be used, or a third party backup application such as Microsoft backup can be used to backup onto the local computer, which can then be backed up directly onto IBackup account by mapping as a network drive using IBackup Drive.

For department or enterprise wide backup system, you may combine the above mentioned methods and tools with IBackup's Sub-Accounts system for simplified management of data, billing and security.

IBackup account usernames cannot be changed. Changing sub-account usernames is easy. Simply delete the sub-accounts (please note this will not delete the data) from the sub-accounts edit screen and create the new ones with appropriate folder mapping using advanced option.

IBackup can be used to backup your entire PC and then restore this data on to another PC but there are certain things you should be aware of.

1. IBackup is recommended for backup of data files and not system files. Also, some system files may be open, resulting in unreliable backups.

2. Ensure that files and folders selected for backup are actually backed up successfully.

3. IBackup for Windows is recommended for backup and restore of your entire PC.

Yes, you can turn off the sharing links provided to your remote users. This option can be found in the File/Folder section of Web-manager wherein you can check the files/folders shared and click on the unshare file/folder to disable the shared url links.

This will result in transfer errors. If you change your password, please make sure that you reschedule your backups with the changed password information.

IBackup uses Flash demos for the products. 

Flash plug-in is a default plug-in with the latest versions of all browsers. If this problem occurs, chances are that your browser does not have Flash plug-in.

You can download the plug-in at
http://www.adobe.com/shockwave/download/triggerpages_mmcom/flash.html

This freeware will take under a minute to get installed from a standard 56 K line.

The time taken for online backups of your data depends on the speed of your Internet connection. If you are doing backups, then the upload speed will be more important than the download speed.

Please note that we are assuming an average compression ratio of 1:3 for the data (i.e. a 500 MB of un-compressed data will be compressed to about 170 MB of data). The compression ratio could be higher or lower depending on the type of files transferred. A text file or an Access database could have a compression ratio as high as 8:1 or a multimedia file, which is usually compressed by design to begin with, might have no impact with the IBackup's compression. So the time taken to transfer files could vary significantly, based on the type of files you transfer.

IBackup for Windows displays date and time in Greenwich Mean Time (GMT) for the backed up files on the backup space.

A simple utility called Proxy Settings Reader can get you the details of your machine's Internet settings. This utility reads your Internet Explorer proxy settings and displays the same.

Download the Proxy Settings Reader (24 KB exe file).

Most of IBackup's browser based features are compatible with Internet Explorer 4.0 and higher. However certain features including address book will require Internet Explorer Version 5.5 and higher. Certain versions of Netscape browser may affect IBackup's upload screen display. Recommended Netscape versions are 6.0 and higher.

To transfer folders without downloading any IBackup application, use WebFolders. It is one of the methods to drag-n-drop and cut-n-paste files between your PC and IBackup account. It is highly recommended for corporate environments as it works over firewalls and transfers data using 128-bit SSL encryption.

Learn more about Web Folders.

IBackup for Windows provides easy selection for the critical user data such as Quicken, QuickBooks etc. You may use IBackup for Windows ‘Automatic Selection’ wizard to schedule the backup of your Quicken/ QuickBooks data easily.

Once you have selected the Quicken/ QuickBooks entries from the 'Automatic Selection' wizard, please click on the 'Apply' button to commit your selection. Now you will be taken back to the main screen where you will see a single icon with the name 'Automatic Selection' at the very top of your 'Default Backup set' list. To schedule the same, click on the ‘Schedule’ button, which is available at the bottom of the main screen.

Download or restore the .pst files to a folder on your local computer from your online account and start the Microsoft Outlook application.

On the menu bar, go to File > Import and Export > Import from another program or file and click 'Next'. Choose 'Personal Folder File (.pst)' and click 'Next'. Browse the directories to select the .pst file that you have downloaded from your IBackup account and click 'Next'. Highlight the folder that you would like to import. Select the option 'Import items into the same folder', choose 'Personal Folders' and click 'Finish'.

This error normally occurs if the Microsoft Outlook application was open during backup resulting in some portions of the file not being backed up correctly. To repair the Outlook.pst file restored from your IBackup Account, run the Microsoft Inbox repair tool. Information on this tool Outlook 2003 is available at http://office.microsoft.com/en-us/assistance/HP010210641033.aspx and chances. For other platforms, similar tools may be available. After the repair is complete, import your files to the Outlook application again.

Once you enter your username/password, subsequent communication is via 128 bit SSL including the username/password portion, and others cannot view the information as clear text. You should also see the pad-lock sign once you login. But when you just navigate to http://www.ibackup.com, the site is not secure as with almost any site on simple navigation.

The IBackup applications and data are hosted at multiple world-class data center locations. The data centers provide the physical environment necessary to keep the servers up and running 24x7. These world-class facilities are custom designed with raised floors, HVAC temperature control systems with separate cooling zones, and seismically braced racks. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, and 24x7 secured access, as well as video camera surveillance and security breach alarms.

Yes, you can estimate the time required to backup your data by making use of the 'Upload Estimator' utility given below.

Note: The upload time listed above is just an estimate. The Internet connection speed will depend upon the traffic on your network and its performance. Also, the above time estimates are for the first time transfer of data. Since incremental backups significantly consumes less time but differ greatly on the changes to the file system, we cannot provide an estimate of the same.