IBackup - online backup and online storage Support

Frequently Asked Questions

 
  Credit card Issues

How do I fax a subscription form to IBackup?
Can I pay for my IBackup subscription by check?
How can I pay the pending charges in my IBackup account when I change my Credit card to a new one?
 



















   
 
My credit card was not accepted to make payment towards the IBackup subscription. What could be the reason?
 

We accept MasterCard, Visa, American Express, Discover and Diners Club cards.

This problem may arise while subscribing for your online storage/backup account with IBackup for any of the following reasons:

  • Credit card number and expiry date may be inaccurate.
  • The online authorization system may fail certain valid credit cards outside US in the address verification test.
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  How do I fax a subscription form to IBackup?
 

Fill up the Subscription Form Fax the order form that is generated to the numbers below.

Fax:
Toll Free within US and Canada 1-818-878-9208
From outside US and Canada 1-818-475-1986
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  Can I pay for my IBackup subscription by check?
 

To pay for the subscription by check, Fill up the Subscription Form. This is applicable only for annual plans and with a minimum order value of USD 500.
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  How can I pay the pending charges in my IBackup account when I change my credit card to a new one?
 

Login to your IBackup account via any browser. Click Update Credit Card > Apply Pending Charges. The system will confirm your transaction status.
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