Frequently Asked Questions

IBackup Drive maps an IBackup account as a virtual drive on your computer. After downloading and installing the application, you can map and drag-n-drop files to your IBackup account from Windows Explorer. Further, you can directly open and save files stored in your online backup and storage account, from associated applications like Microsoft Office. IBackup Drive supports SSL encryption for data security.

Click IBackup Drive for details.

To upload your files, open Windows Explorer and select the file(s)/folder(s) that you want to copy to your IBackup account. Drag the file to IBackup Drive and drop it there. Do the reverse to restore your data.

Alternately, right-click the file/folder on your computer, select 'Copy' and go to the desired folder in your IBackup Drive. Here, right-click on a folder to which you wish to copy the data and select 'Paste'. This will copy the file to your IBackup Drive.

How do I configure IBackup Drive to work with the Proxy Server?
Follow the steps listed below:

Go to Start Menu > Programs > IBackup Drive > Settings > Advanced tab

To flush the cache, right-click the IBackup Drive Tray Icon. From the menu displayed, click 'Flush Cache' to flush the IBackup Drive cache completely. The application is equipped to flush the cache contents automatically upon each login, if the intelligent caching option has been disabled.

This is actually a feature of Windows Explorer. It extracts the meta information from the file and displays the same in a small pop-up/tool tip window when the mouse hovers over an item. Disable this feature while using IBackup Drive.

To disable this feature, launch Windows Explorer and open the 'Folder Options' dialog under ‘Tools’. Next, disable the 'Show pop-up description for folder and desktop items' under ‘View’ tab. Click 'OK' to apply the changes and restart Windows.

Clear the 'Remember Username and Password' option in the login screen, while connecting to the application.

However, to avoid entering the login information on subsequent logins, select the 'Remember Username and Password' check box. Also, selecting the 'Reconnect Automatically at Login' option ensures that the application is automatically connected after system reboot.

It is possible that your file has a long name and/or some special characters. Shorten the file name, remove the special characters and repeat the operation.

In many enterprise networks, http(s) connections are made via proxy. If you are behind one, check with your administrator on the proxy setups and enter the appropriate information under 'Settings' from IBackup Drive's login screen.

If you are behind a proxy and unable to get the proxy information, we recommend WebFolders that can be set up without proxy information.

You cannot retain the date and time of the files backed up using IBackup Drive. If you want to retain the same, we recommend IBackup for Windows.

Some versions of eFax or j2 Messenger may impact the IBackup Drive application. If you have installed the latest version of these applications, then follow the steps listed below to ensure that the application functions smoothly.

Start > Programs > eFax/j2 Messenger > Messenger Tools > Live Menu Settings >'Hide All and click the 'OK' button. Reboot the system for the changes to take effect.

In all likelihood, your system's date is out of range with the SSL certificate date range. Verify and set your system date to the current date.

There is a peculiar situation with respect to firewalls such as Zonealarm, especially if they are not set to start automatically on reboot.

If Zonealarm does not restart automatically on reboot, the necessary permissions provided by firewall to run IBackup Drive may be lost. However, the firewall controls are still in place, even if Zonealarm is not running and does not let IBackup Drive run.

To resolve this, simply start Zonealarm if it is not running and then attempt to start IBackup Drive. Provide the required permissions if you are prompted to do so.

IBackup Drive allows you to share files/folders with others for collaborative access, directly from IBackup Drive.

Click here for details.

Intelligent caching enabled login ensures that you have the latest version of the file data and folder contents in your account, at any given point of time. This option is useful when multiple users are accessing the same account from more than one location.

With the intelligent caching feature, a local cache is created for faster access to the files. If the users modify the contents of the file from different locations, then IBackup Drive pulls the latest version of the file from the IBackup server to the local cache, during operations like opening and copying of files/folders.

Intelligent caching is enabled by default.

The 'Faster with Compression' option triples and even quadruples the transmission speed for certain types of files. It is enabled by default.

In all likelihood, your computer is not compatible with certain functions relating to compression for faster transfer. Simply clear the 'Faster with Compression' check box during login and try again.