Frequently Asked Questions

IBackup Drive plug-in is available as a separate download which maps an IBackup account as a virtual folder on your computer. After downloading and installing the application, you can map and drag-n-drop files to your IBackup account from Windows Explorer. Further, you can directly open and save files stored in your online backup and storage account, from associated applications like Microsoft Office. IBackup Drive supports 256-bit AES encryption for data security.

To upload your files, open Windows Explorer and select the file(s)/folder(s) that you want to copy to your IBackup account. Drag and drop the files to IBackup Drive Explorer. Do the reverse to restore your data.

Alternately, right-click the file/folder on your computer, select 'Copy' and go to the desired folder in your IBackup Drive. Here, right-click on a folder to which you wish to copy the data and select 'Paste'. This will copy the file to your IBackup Drive.

Yes, 30 previous versions of all the files are maintained in your IBackup account. You can select a specific version of a file and restore it to your local computer. The latest version of the file is displayed in your IBackup Drive Explorer.

1. Right-click on the desired file and select 'View Versions'. All previous versions of the selected file are listed.
2. Select the required version from the list and click 'Restore'.
3. A screen is displayed to choose a drive / folder in your local computer. Select a destination and click 'Restore'.

How do I configure IBackup Drive to work with the Proxy Server?
Follow the steps listed below:

Go to Start Menu > Programs > IBackup Drive > Settings > Advanced tab

To flush the cache, right-click the IBackup Drive Tray Icon. From the menu displayed, click 'Flush Cache' to flush the IBackup Drive cache completely.

This is actually a feature of Windows Explorer. It extracts the meta information from the file and displays the same in a small pop-up/tool tip window when the mouse hovers over an item. Disable this feature while using IBackup Drive.

To disable this feature, launch Windows Explorer and open the 'Folder Options' dialog under ‘Tools’. Next, disable the 'Show pop-up description for folder and desktop items' under ‘View’ tab. Click 'OK' to apply the changes and restart Windows.

Clear the 'Remember Username and Password' option in the login screen, while connecting to the application.

However, to avoid entering the login information on subsequent logins, select the 'Remember Username and Password' check box. Also, selecting the 'Reconnect Automatically at Login' option ensures that the application is automatically connected after system reboot.

It is possible that your file has a long name and/or some special characters. Shorten the file name, remove the special characters and repeat the operation.

In many enterprise networks, http(s) connections are made via proxy. If you are behind one, check with your administrator on the proxy setups and enter the appropriate information under 'Settings' from IBackup Drive's login screen.

In all likelihood, your system's date is out of range with the SSL certificate date range. Verify and set your system date to the current date.

There is a peculiar situation with respect to firewalls such as Zonealarm, especially if they are not set to start automatically on reboot.

If Zonealarm does not restart automatically on reboot, the necessary permissions provided by firewall to run IBackup Drive may be lost. However, the firewall controls are still in place, even if Zonealarm is not running and does not let IBackup Drive run.

To resolve this, simply start Zonealarm if it is not running and then attempt to start IBackup Drive. Provide the required permissions if you are prompted to do so.

IBackup Drive allows you to share files/folders with others for collaborative access, directly from IBackup Drive.

Click here for details.

The 'Faster with Compression' option triples and even quadruples the transmission speed for certain types of files. It is enabled by default.

In all likelihood, your computer is not compatible with certain functions relating to compression for faster transfer. Simply clear the 'Faster with Compression' check box during login and try again.

All the files / folders that are deleted from your account will be moved to Trash. You can either move your files / folders to the original location in your IBackup account or restore them to your local computer. The files / folders present in Trash will automatically get deleted after a 30 day period.

Yes, you can restore the previous version of a file from trash. Right-click on the desired file and select the ‘Version’ option. Select the required version and click on ‘Restore’.