Frequently Asked Questions

Login to your IBackup account via any browser and click ‘My Account’. Here you can change the password, email address and other account information.

If you have an IBackup account and wish to upgrade, then login to your account from the web. Click 'Upgrade Account' and choose a suitable plan.

Login to your IBackup account via the web. Click ‘Update Credit Card’ to update card information and pay any outstanding dues.

Login to your IBackup account via any browser and click My Account > Billing Report. A report of your transactions made towards your IBackup subscription is displayed. To generate an invoice for each transaction, click the 'Invoice link' against each transaction. You can generate a receipt as well.

Click the ‘Forgot Password’ link on the IBackup website and provide your username or email address to retrieve your password. An email will be sent to the email address used to register your account, using which you can login to your IBackup account.

Login to your IBackup account via any browser and click My Account > Edit Profile. On the page displayed click ‘Cancel Account’ and fill up the cancelation form. You will receive an email confirming the cancelation of your account.